Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from Fifthstrength. If you are not satisfied for any reason, you may return eligible items within 30 days of delivery for a full refund.

How to Return an Item

  1. To initiate a return, contact our customer support team at support@fifthstrength.com or call us at +1 (630) 696-8852 with your order number and reason for return. Our support team responds to all inquiries within 12 to 24 hours.

  2. Once approved, we will email you a prepaid return shipping label along with detailed packing instructions.

  3. All returns must be shipped by mail to our official return processing address:

Return Address:

Afetch Solutions (dba Fifthstrength)

601 Meadowview Dr,

West Chicago, IL 60185

United States

Return Shipping & Restocking Fees

  • Restocking Fee: Free ($0 / 0% restocking fee).

  • Return Shipping Fee: Free return shipping. We provide prepaid shipping labels for all eligible returns at no cost to you.

  • Original Shipping Charges: Original shipping fees ($8 Standard / $15 Express) are non-refundable for standard returns (change of mind). However, if your return is due to a damaged, defective, or incorrect item sent by us, original shipping charges will be fully refunded.

Refund Eligibility

To qualify for a refund, returned items must meet the following conditions:

  • Be in the same condition as received (unused, unworn, and unwashed).

  • Have all original tags attached.

  • Be returned in the original packaging.

  • Include proof of purchase or order confirmation number.

Items that meet all the conditions listed above are fully eligible for a refund.

Non-Refundable Items

The following items are non-refundable:

  • Final sale or clearance items.

  • Gift cards.

  • Items specifically marked as non-returnable at the time of purchase.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately with your order number and clear photos of the issue. We will evaluate the claim and issue a full replacement or a full refund (including original shipping costs) at zero cost to you.

Exchanges

The quickest way to exchange an item for a different size, color, or product is to return your original item using our return process and place a new order on our website once approved.

Refund Processing

Once your return is received and inspected at our facility, we will notify you via email regarding your refund status. Once approved, your refund will be processed back to your original payment method within 5–10 business days.

Need Help?

If you have any questions regarding our returns or refunds, please contact us: