Refund policy

Returns & Refund Policy 

We want you to be completely satisfied with your purchase from Fifthstrength. If you're not satisfied for any reason, you may return eligible items within 30 days of the original purchase date for a refund.

Original shipping charges are non-refundable.

If Fifthstrength provides a prepaid return shipping label, the cost of return shipping may be deducted from your refund. Any applicable return shipping fee will be communicated during the return approval process.

Fifthstrength reserves the right to refuse any return that does not meet the requirements outlined in this policy. If a return is refused, no refund will be issued, and the item may be returned to the customer at their expense.

To initiate a return, please contact our customer support team with your order number and reason for the return. Once your return is approved, you will receive instructions for returning your item.

If you choose to arrange your own return shipping, please use a trackable shipping service, as Fifthstrength is not responsible for lost or untraceable return packages.

Return Address:
601 Meadowview Dr,
West Chicago IL 60185
United States

Refund Eligibility

To qualify for a refund, returned items must:

• Be in the same condition as received.
• Be unused and unworn.
• Have all original tags attached.
• Be returned in the original packaging.
• Include proof of purchase or your order confirmation.

Returns that do not meet these requirements may be declined.

Non-Refundable Items

The following items are not eligible for refunds:

• Final sale or clearance items.
• Gift cards.
• Any item specifically marked as non-returnable at the time of purchase.

Product Performance & Limitations

Fifthstrength is committed to providing high quality products. However, normal wear and tear resulting from regular use is not considered a manufacturing defect.

Fifthstrength is not responsible for damage to personal property or electronic devices resulting from the use or misuse of our products.

If you experience an issue that you believe is caused by a manufacturing defect, please contact our customer support team. We will review your claim and where appropriate, offer troubleshooting a replacement, repair or another suitable resolution at our discretion.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or you received the wrong item, contact us as soon as possible with your order number and photos of the issue. We will evaluate your claim and work to resolve it promptly.

Exchanges

If you would like a different size, color or product, we recommend returning your original item and placing a new order once your return has been approved. This is the quickest way to receive your replacement.

Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process and post the refund after it has been issued.

Need Help?

If you have any questions about returns, refunds or exchanges, please contact the Fifthstrength customer support team:

Email: fifthstrength@gmail.com
Website: www.fifthstrength.com