Shipping Policy

At Fifthstrength, we are committed to providing high quality products and a smooth shopping experience. Please read this Shipping & Returns Policy carefully before placing your order.

Preorders

If you purchase a preorder item and it has not been shipped within 30 days after the estimated shipping date, you may request a full refund at no additional cost.

Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To qualify for a return, the item must be unused, unworn, in its original condition, and returned with all original tags, packaging and proof of purchase. Products that show signs of wear, damage or misuse or are returned without their original packaging, may not be eligible for a refund.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return requirements. If your return is approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or credit card provider to process and post the refund.

Gift cards, clearance items, final sale products and any items that do not meet our return eligibility requirements cannot be refunded.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defective, damaged or incorrect item sent by Fifthstrength. We recommend using a shipping service that provides tracking, as we cannot issue refunds for returns that are lost during transit. Original shipping charges are non refundable unless otherwise required by applicable law.

Lost or Delivered Packages

Fifthstrength is not responsible for lost or stolen packages after the shipping carrier confirms successful delivery to the address provided during checkout. If your package is lost before delivery, please contact us and we will work with the shipping carrier to investigate the issue.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive a damaged, defective or incorrect item, contact us immediately so we can review the issue and provide an appropriate solution.

Exchanges

We do not offer direct exchanges. If you would like a different size, color or product, you must first return your original item. Once your return has been approved, you may place a new order for the item you wish to purchase.

United States Returns

For orders shipped within the United States, customers are responsible for return shipping costs unless the return is the result of our error. Original shipping charges are not refundable. Returns that do not meet our policy requirements may be refused and returned to the customer at their expense.

International Returns

For international orders, customers are responsible for arranging and paying for return shipping. We strongly recommend using a trackable shipping service as refunds cannot be issued for packages that are lost in transit. Original shipping charges, customs duties, taxes and import fees are non-refundable.

How to Start a Return

To request a return, please contact our customer support team before sending your item back. Returns sent without prior authorization may not be accepted. When contacting us, please include your order number, the reason for your return, and photos if the item is damaged or incorrect. Once your request has been reviewed, we will provide instructions for completing your return.

Contact Us

If you have any questions regarding shipping, returns or refunds, please contact us at fifthstrength@gmail.com. We are happy to assist you and will respond as quickly as possible.