Shipping policy

At FifthStrength, a brand owned and operated by Afetch Solutions, we are committed to delivering your orders efficiently, safely, and transparently across the United States. Please review our shipping policy below before placing an order.

Order Processing & Handling Times

  • Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST), Monday through Friday.

  • Handling / Order Processing Time: 1 to 2 Business Days (Monday through Friday).

  • Weekend & Holiday Orders: Orders placed after 5:00 PM EST on Friday, or during weekends and public holidays, will be processed on the following business day.

Shipping Rates & Transit Times

We ship across the entire United States via trusted national shipping carriers (USPS, FedEx). We offer free standard shipping on all orders totaling $200.00 USD or more.

  • Standard Shipping: $8.00 USD | Order Value: $0.00 – $199.99 USD | Processing: 1–2 Business Days | Transit: 5–8 Business Days

  • Free Standard Shipping: FREE ($0.00) | Order Value: $200.00 USD and up | Processing: 1–2 Business Days | Transit: 5–8 Business Days

  • Express Shipping: $15.00 USD | Order Value: All Orders | Processing: 1–2 Business Days | Transit: 3–5 Business Days

Order Tracking & Confirmation

  • Order Confirmation: Once your order is placed, you will immediately receive an automated email confirmation containing your order details.

  • Shipment Tracking: As soon as your package is dispatched, you will receive a second email containing carrier details and a tracking number.

  • Tracking Updates: Please allow up to 24 hours for tracking details to update on the carrier’s system after your label is generated.

Delivery Issues, Delays and Support

  • Shipping Delays: While we make every effort to deliver within estimated timeframes, transit times are managed by external carriers and may occasionally be impacted by severe weather or carrier delays.

  • Incorrect Shipping Address: Customers are responsible for providing an accurate delivery address. If you notice an error in your shipping address, please contact us immediately at support@fifthstrength.com or +1 (630) 696-8852. We will do our best to update the details prior to dispatch.

  • Lost or Damaged Packages: If your package is delayed, lost in transit, or arrives damaged, please reach out to our support team right away. We will work directly with the carrier to investigate and provide a suitable resolution, replacemet or full refund.

Contact Information

If you have questions regarding our shipping policy or order status, please reach out to our support team: